clickUP Helpsite



01Library services

The following accronyms were used in the documents:

IS = Information Specialist. For a list of Information Specialists, click here.
ID = Instructional designer. For a list of Instructional Designers, click here

This document explains the process involved when the information specialist prepares the library reference page for the lecturer's clickUP course.

pdf Library process 

PLEASE NOTE if you have any complaints with regards to the service that you have received from any of the library personnel, please send your complaint to This email address is being protected from spambots. You need JavaScript enabled to view it. who is responsible for the e-learning at the library.

02Communication process Library pages

NOTE: The lecturer is the owner of the clickUP course, therefore the Information Specialist can upload the Reference page to the Content Collection, but the lecturer needs to create the link to the Reference page in clickUP.

This document describes the communication process that should take place between the Lecturer, Information Specialist and Instructional Designer.

pdf Communication process

This document describes the communication process between the Information Specialist and the student.

pdf Communication between information specialist and students

03Copyright & Plagarism

Obtaining permission to create a deep link to a website is normally complicated. This document describes the process of requesting permission to create deep links to a website.

pdf Obtain copyright for websites

Each year lecturers have to re-apply for copyright. Different types of material require different forms to complete to apply for copyright. This process is done by the Library. This link should get you started.

web Apply for copyright clearance annually

Plagiarism at UP is a serious offense.  There is a plagiarism course presented by the library for all students. Read more about UP's Plagiarism policy.

pdf Plagiarism

04Library Reference Pages

This is a diagram that explains the process that has to take place between the lecturers and the information specialists when requesting a library reference page. 

pdf Library reference pages: Diagram

This is a checklist for the Information Specialists to ensure that all the links are working on the Reference pages and the correct templates are used.

pdf Checklist for Quality Assurance

This document explains the process which the Information Specialist should take to upload the Reference page to the Content Collection.

pdf Upload the library reference page to the content collection

This document explains to Lecturers how to create a link to the reference page in your ClickUP course.
NOTE that this has to be done only once, from thereon, the Information Specialist can only overwrite the existing page in the Content Collection.

pdf Create a link to the library reference page


What is achievements and open badges?

web Open badges in work and education.

Introduction to achievements in clickUP.

web Achievements Introduction 

How to create and manage achievements in clickUP.

web How to create achievements

youtube2 How to create and manage achievements

Best practice for using achievements in clickUP.

web Best practice

Adaptive Release

Adaptive release controls the release of content to users based on a set of rules you create. The rules may be related to availability, date and time, individual users, group membership, scores or attempts on any Grade Center item, calculated columns in Grade Center, or review status of an item in your course.

web Web: About Basic and Advanced Adaptive release

web Web: Adaptive Release Rules

web Web: Adaptive Release Criteria

Best Practice:

Add a Banner and specify your Course Entry Point

This video shows you how to add a banner to the first entry point of your course.

youtube2 Design your course entry point

Best Practice: Presenting Content

When you start thinking about content you have to keep a lot of things in mind, for example the visual design, writing style, tone, arrangement of information, use of colour and graphics, and accessibility.  This document will give you plenty of ideas on how to present content "in a way that minimizes barriers to understanding."

web Presenting Content

Content Areas

Content Areas are the top-level course areas. They are created and managed on the Course Menu. This documents explain how to plan what the Course Menu will look like.

web Getting started with your Content Area

Content Collection Tips

This document will help you to save time and also manage your Content Collection when adding new information in clickUP.

pdf Tip 1: Upload to Content collection

This document explains how you can easily overwrite files.

pdf Tip 2: Overwriting files

Content Collection Tips

This document will help you to save time and also manage your Content Collection when adding new information in clickUP.

pdf Tip 1: Upload to Content collection

This document explains how you can easily overwrite files.

pdf Tip 2: Overwriting files

Content Tools

On this page you will fine information on how to add content on a Content Area, using the following Contet Tools: items, files, learning module, lesson plan, content folders, media files and mashups.

web Add content in a Content Area

These videos explain how to create and use these Content Tools:

youtube2 How to add a Mashup

mov How to create a Web link

web How to add a Glossary

web Create content item

These documents contain a summary of all your Content Tools and a Tools Comparison table:

pdf Summary of Content Tools

pdf Content Tools Comparison table

Control Panel

All course administration is accessed through links in the Control Panel.  This document explains the Superior and the different options available to users.

PLEASE NOTE that only the following roles can access this area: instructor, teaching assistant, grader, course builder and system administrator.

pdf Control Panel

Copy Item

This document describes the steps to copy an item. You can copy items between Content Areas in a course OR to a Content Area in another course. There are also some things to take note of when you Copy an Item which is described in detail in this document.

pdf How do I copy an Item?

Course Menu

The Folder View and the Display Course Menu in a new Window options were now combined in one button. This document displays screen caps of the differences.

pdf View and display of Course Menu

Course to Course Navigation

This video explains what the Course to Course Navigation means and how it will assist you in quickly navigating to another course.

youtube2 Course to course navigation

This document shows you why the course to course navigation disappear and how to correct it.

pdf When course to course navigation disappears

Create a Folder in the Content Collection

This video explains how to create a folder in the Content Collection.

web Creating a Folder

mov Creating a Folder 


Download a zipped package from the Content Collection

This video explains how to download a zipped package from the Content Collection.

web Download a zipped package

mov Download a zipped package


This video & document explain how to use the Content Editor.

web Content editor

pdf Content editor

File versioning

Versioning keeps track of each interaction with a file. This document explains how to switch the file versioning on. Versioning must be turned on to keep track of the file. 

The Manage Versions page, lists the following information about each version:

  • The version number as a hyperlink.
  • The date and time the version was created.
  • The person who created the version.
  • The size of the file.

pdf File versioning in the Content Collection

Latex software in clickUP

If you are using Latex software to produce mathematicle expressions or functions, you can also display the in clickUP.  This document will explain how.

pdf Latex software

Link a file to Multiple Courses from the Content Collection

This video explains how to link a file to multiple courses from the Content Collection.

mov Linking a file to multiple courses from the Content Collection

Make Your Course Available to Students

This document explains how to make a course available for students. Take note: each year you also have to make the previous year's course unavailable to the students.  

web Course Availability

Math Editor

This document explains the new formulas available with the Math Editor function available on the Content editor (anywhere where you see a text box where you can add text).

web Math editor

pdf Math editor

Module Page

This document explains the different possibilities of a module page. Modules are items that include content, links or tools that can be added to personalise a page.

web Add modules to a Module Page

pdf Add modules to a Module Page

pdf How to create a Module Page

This video will show you how to add and remove modules from your home page as well as how to rename your home page.

mov Editing the home page

Multiple File upload

This file will inform you on what username and password to enter when you use the Multiple files upload option.

pdf Multiple file upload

This tutorial will show you how to upload multiple files to the Content Collection.

mov Multiple file upload

Optimize your file size in PowerPoint

When you are using a lot of images in your PPT and MS Word documents, it becomes large in file size. This document explains how to optimise the images with the click of a button which will reduce the file size without losing quality on your images.

pdf Optimize file size

PDF format and tips

This document gives your a few tips on how to format en display .pdf documents

pdf Formatting and display of .pdf documents

Run and Save a Course Report

You can run several types of course reports to view information about course usage and activity.  You can view summaries of course usage including, which course areas are used most frequently and course access patterns for specific students.  For more information, read the article:

web Course Reports 

Study Guides

Guidelines for developing study guides and study material have been developed and complement the UP Study Guide Policy in a meaningful manner. The guidelines offer lecturers step-by-step guidance in the development of a study guide and also make provision for a checklist on the basis of which a study guide can be evaluated. 

The Study guide link is not currently available on the web.  If you need the study guide template or guidelines document for your faculty, please contact your

Educational Consultant


Tour the Course Files Feature

This video explains the Course Files environment. This is similair to the Content Collection.

mov Tour the Course Files Feature

Turn On Statistics Tracking for a Content Item

This video explains how to turn statistics tracking on for a Content Item. This can be extremely helpful if you need to see whether your material is being viewed by students or not.  

youtube2 Statistics Tracking for a Content Item

Unlisted YouTube videos

This document will take you through the steps of creating a link to an unlisted YouTube video which will play in 4 browsers: FireFox, Chrome, Safari and Internet Explorer.

pdf Add unlisted YouTube videos

Upload a Zipped Package to the Content Collection

This document explains how to create a zip file and then to upload it into clickUP.

web Upload and download packages

pdf Zip and unpack files 

This video explains how to upload a zipped file to the course.

mov Uploading a Zipped Package to the Content Collection

Upload files to the Content Collection

This document explains how to upload a single, multiple and zipped files to the Content Collection.

web Uploading Files to the Content Collection


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