clickUP Helpsite



Add a Banner and specify your Course Entry Point

This video shows you how to add a banner to the first entry point of your course.

youtube2 Design your course entry point

Add Lecturer information (contact)

Contacts is a tool where you add profile information about yourself and other staff that is distributed to students. This is a good location to provide information about office hours, phone numbers, and other links to help students find the people who have important roles in the course. Groups of selected contacts can be combined into folders. For example, you could create a folder named Teaching Assistants and assign all TA contacts to that folder.

web Add lecture information (contacts)


Announcements post timely information that can improve course success. You can add, edit, and delete announcements from the Announcements page. When you create an announcement, you can also send it as an email to students in this course. This ensures that students receive the announcement immediately even if they do not log in to your course.

web Creating announcements

pdf Creating announcements


The calendar displays a consolidated view of all institution, course, organization, and personal calendar events for a user. You can view events by day, week, or month. You can also view and organize upcoming and past events into categories. Items with due dates automatically appear on the new ClickUP calendar. If an instructor changes a due date, the calendar is updated as well. On the flip side, moving a calendar item (by clicking on the item or drag and drop) simultaneously changes a due date for an instructor. These calendar items can also be exported via an iCal feed to Outlook, Google Mail or other 3rd party calendars such as Groupwise.

web Working with the calendar

mov Using the calendar

You can integrate the clickUP calendar into Groupwise. You can NOT pull your Groupwise calendar into clickUP.

pdf Integrate the clickUP calendar with Groupwise

Content Areas

Content Areas are the top-level course areas. They are created and managed on the Course Menu. This documents explain how to plan what the Course Menu will look like.

web Getting started with your Content Area

Content Tools

On this page you will fine information on how to add content on a Content Area, using the following Contet Tools: items, files, learning module, lesson plan, content folders, media files and mashups.

web Add content in a Content Area

These videos explain how to create and use these Content Tools:

youtube2 How to add a Mashup

mov How to create a Web link

web How to add a Glossary

web Create content item

These documents contain a summary of all your Content Tools and a Tools Comparison table:

pdf Summary of Content Tools

pdf Content Tools Comparison table

Course Menu

The Folder View and the Display Course Menu in a new Window options were now combined in one button. This document displays screen caps of the differences.

pdf View and display of Course Menu

Course Messages in clickUP

Messages are private and secure text-based communications that occur within a course and among course members. Although similar to email, you must be logged in to the course to read and send messages. Using the Messages tool instead of the Email tool can also be more reliable. Problems with incorrect or out-of-date student email addresses do not affect course communication.

web Course messages

Create a Tool link

You can create a Tool Link in the Tools Area through the Content Area. When you include a tool in a Tools Area, you can describe what it is used for, provide instructions for the tool, and attach necessary files. HOWEVER you HAVE to CREATE the tool first in the Control Panel before you make it available for the students through the Content Area.

pdf Create a tool link

Create an Item

Content Items are used to present a variety of course materials. The Content Editor enables you to create and format the item’s text and content, as well as incorporate images, multimedia and links to files. This document shows you step by step how to create an Item on the Content Area.

pdf Create an Item

Direct Login to clickUP

It sometimes happen that the UP portal is unavailable. This document will show you how to log in directly to clickUP.

pdf Log directly into clickUP when the UP portal is down

E-mail address setup for clickUP notifications

This document shows you where to see which email adress is used for clickUP notifications and email.

pdf E-mail notifications

E-Mail, Messages and Announcements

This document describes the differences between email, messages and announcements in clickUP.

pdf Differences between e-mail, messages and announcements


This video & document explain how to use the Content Editor.

web Content editor

pdf Content editor

Export / archive a course

The export course feature creates a package of the course content that you can import and use to teach another course with the same content. Unlike the archive course feature, the export course feature does not include any user interactions with the course—it only includes the content and the tools. The archive course feature creates a permanent record of a course including all the content and user interactions. Archived courses are saved as ZIP files. Archiving a course does not delete it from the system.

web Export / archive a course

pdf Export / archive a course


Export / Import Tick Sheet

Use this document to keep track of your exporting and importing process.

pdf Export / import tick sheet

Login as Student

An instructor often needs to view a clickUP course as a student to test what students will/ will not see. The Edit Off mode unfortunately only displays how content will be displayed. If you want to see how a test, assignment etc. will display to students, you have to follow the instructions in this document.

pdf Create demo student and login as student

Make Your Course Available to Students

This document explains how to make a course available for students. Take note: each year you also have to make the previous year's course unavailable to the students.  

web Course Availability

Module Page

This document explains the different possibilities of a module page. Modules are items that include content, links or tools that can be added to personalise a page.

web Add modules to a Module Page

pdf Add modules to a Module Page

pdf How to create a Module Page

This video will show you how to add and remove modules from your home page as well as how to rename your home page.

mov Editing the home page

Notifications Dashboard

The Notifications Dashboard contains four basic modules that give information to users based on their enrollment and their role in the system. Users with multiple enrollments will receive information in modules for all their classes and organizations. Users with multiple roles will receive information in modules for all their roles. Users can navigate to individual items to take action.

web About the notifications dashboard

This page shows you how to edit the notification settings, create due date reminders, decide on the duration of the notification, and choose the notification types you will receive.

web Notification dashboard settings

This page provides a very short summary and comparison between the differences of what instructors and students see in the Notification Dashboard.

pdf Notification fact sheet

Open a clickUP Course for Students

The instructor has to open a course to students to gain access. At the end of semester / year, the instructor has to close the course again, to prevent students from seeing more than one year's modules. This document provides you with the necessary steps to follow.

pdf Opening and closing a clickUP course for students

Request Access to a Module

This document provides information on how to gain access as an instructor to the courses you wish to use on clickUP. You have to request access to each module you want to teach every semester.

web Request access to a clickUP module

Send an e-mail from clickUP

The Email tool allows you to send email to other people in your course from within Blackboard Learn without launching an external email program, such as Gmail, Hotmail, or Yahoo. Email can be sent to individual users or to groups of users. A copy of email messages is sent to the sender by default. IMPORTANT: Blackboard Learn keeps no record of sent or received email. When you receive or send an email, the email appears in the Inbox of your external email program. Keep a copy of important messages in case you need them at a later date.

mov Sending e-mail from clickUP

web Sending e-mail from clickUP

Send BB Messages

My Blackboard messages are not the same as course messages or email. You do not have to be online at the same time as other people to send and recieve messages. You do have to be logged into Blackboard to send and receive My Blackboard messages.

web BB messages

Tool Availability

You can select which tools are available in your course and which users have access to them. For example, if you will not use the course messages tool, make it unavailable. No one can see it or access it, including you, until you make it available again. On the Tool Availability page, available tools are listed alphabetically.


web Turning tool availability on and off

mov Turning tool availability on and off


Where to find Help

This is just a visual representation of where to find any help in the new clickUP system.

pdf Where to find help

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